Privacy overview
Personal photos deserve a clear explanation.
Tryloom is designed to use a shopper photo for one purpose: creating the requested virtual try-on preview. The store's published privacy notice remains the authoritative notice for its shoppers.
What happens to a shopper photo
The supported storefront flow decodes the selected image, removes embedded metadata and sends re-encoded pixels to the configured AI provider. Tryloom does not store the source photo in its application database. Provider-side output may remain available through the provider status API for a limited processing window disclosed in the shopper notice.
Consent and control
The shopper must confirm they are an adult, have permission to use the photo and consent to the disclosed processing before a preview can begin. The preview is a visual aid, not proof of size, fit, fabric behaviour or real-life appearance.
Merchant and measurement data
Tryloom uses the minimum Shopify data needed to operate the app, synchronize eligible products, manage billing and report pseudonymous experiment activity. Retention settings and billing audit requirements are visible to the merchant inside the app.
Google accounts and the staff inbox
Tryloom Operations uses Google sign-in to identify authorised staff. A separate, administrator-approved Gmail connection reads messages addressed to Tryloom support, sales, privacy and partnership inboxes. We import sender and recipient details, subjects, message text and timestamps to organise requests, flag issues and record their resolution. This connection does not send, delete or modify messages in Gmail, and is not required for shoppers or Shopify merchants.
How Google data is used and controlled
Imported correspondence is stored in the operations database and is accessible to authorised staff for handling business requests. Our hosting provider processes this stored data, and operational email alerts may include a message subject and category through our email delivery provider. It is categorised using application rules, not sent to the virtual try-on AI provider. Google data is not sold, used for advertising or used to train general-purpose AI models. You can revoke the Gmail connection in your Google account permissions. Revocation stops future access but does not erase previously imported correspondence; contact privacy@tryloom.digital to request deletion, subject to applicable record-keeping obligations. Tryloom's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
Questions and rights
Contact the store where you used Tryloom for requests connected to a specific purchase or shopper session. For product privacy questions, email privacy@tryloom.digital.
Last updated: 9 September 2026